CLIENT COMMENTS AND TESTIMONIALS

Kevin R. Miller
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"We have been working with Kevin on ways to improve our customer service; his energy, enthusiasm and especially understanding of our industry--were all well received by our employees; he involved them in the learning process and had them commit to their individual goals. He was able to help us see our financial institution through the eyes of a customer which was invaluable- the excellent training and loads of new ideas was a bonus- very cost effective for us."
Phil Trost, Senior Vice President, Central Bank

"It is with great pleasure and enormous confidence that I submit to you my personal recommendation of Kevin Miller of VisionBound International. Kevin has taught various training and development seminars to many of our clients. As an institution of Higher Education, our customers expect that their educational experiences with us will be of the highest caliber and value. The seminars we have sponsored where Kevin has been the facilitator have been some of the most well received, most popular, and most highly praised of this type. In particular, Kevin's customer service seminars are invariably among the most highly rated of all the workshops and seminars we sponsor. He has a unique ability to motivate every attendee to participate fully and to simultaneously feel that they are being entertained and that they are learning and gaining some very powerful and useful tools. I recommend Kevin Miller most highly and am enormously confident that his training will be as valuable to your organization as it has been to so many of our clients."
Bob Stevens, Director, Corporate Training Salt Lake Community College, (801) 957-5200

"Kevin Miller has presented to our organization and community brief overviews of Crucial Conversations, hour long telephonic multimedia overviews of Crucial Conversations, and the three day long Crucial Conversations Mastery Course. His ability to present, no matter which way he was asked to present, and with or without advance notice, says a lot about his ability and versatility. Kevin is skilled and likable. He knows how to reach an audience and how to keep their attention. He is quick to recognize when someone in the audience is not engaged and soon has them involved. His humor makes his classes fun and keeps people interested. He has in memory a multitude of applicable sayings and adages that he adds to the class at just the right time and place - as if he were a chef adding just the right spice or flavoring to make the meal that much more pleasurable. Kevin believes that the material he shares will make a significant difference in the lives and affairs of the people he teaches and those who attend his classes become very aware of that. I strongly recommend Kevin as someone you can count on to represent you well."
Paul Verhagen, Magistrate, Nenana Alaska and Chair, Nenana Wellness Coalition

"Kevin is one of the most powerful and influential presenters and facilitators I have ever met. He helped my company develop a powerful vision, mission statement and strategy, and his customer service seminar fired up my team as never before. He has an incredible way of connecting with others and inspiring them with power-packed tools and ideas. I can't possibly recommend him more highly."
Ted Dodge, CEO Boardwalk Group, Provo Utah

"We invited Kevin Miller to provide storewide training on Customer Service and leadership skills. We discovered, to our delight, he uses foundational principles as his training style. His high energy, conviction about his subject matter and fun interactive teaching skills made a strong impact on our employees. They learned while having fun! Kevin makes the seminar experience easy. He is a skilled presenter, previewing his training materials and establishing clear objectives. He then relates the training to known or familiar circumstances through examples and case studies so students easily identify the principles in action. He builds upon this understanding by relating these principles to their own work situations through interaction and games. His handouts, shortcuts and survey tools are outstanding reminders of essential principles. Everyone loves his keen sense of humor and fun examples. We plan on bringing him back to develop a long-term training/coaching program we believe will be world-class. If you would like my further impressions on Kevin as a presenter or of his customer service program, please call me at (435) 797-1666."
David Hansen, Director Utah State University Bookstore

"We invited Kevin to present a full eight hours of training to over 60 members in our Mountain States College Store Association last year. His powerful, dynamic sessions provided dozens of great tools to our members on how to lead their bookstore teams and deliver incredible customer service. His presentations were so great that our members insisted we invite him back this year for another day of presentations on leadership, communication, resolving conflict, and working with difficult customers. The response from our members was incredible. He leaves his audiences inspired, but more importantly, leaves very useful handouts packed with tools you can take back and implement immediately in your teams. Kevin has worked with college students for many years and understands their needs and how to lead them. His 'Customers Only Want Two Things' program is right on the mark in working in this market and my own bookstore employees completely benefited from it. I highly recommend you bring Kevin in as a trainer and presenter in your bookstores, or as a main presenter or keynote speaker for any association conference."
Roger Reynolds, 2000-2001 president, MSCSA (801) 422-2551

"Kevin Miller is one of the most talented inspirational trainers I have ever met with the natural ability to generate excitement and the courage required to change. I have attended several workshops and seminars in admiration of how he has unfolded to my understanding the concepts he was teaching while at the same time created an incredible desire to succeed at them."
Richard D. Jarvis, President, Extraordinary Development, Inc.

"The Emery County School District had the delightful privilege of having Kevin Miller present at our Back to School Institute. His presentation of finding joy in life and reducing stress was well received by our teachers. Kevin also presented a session to our principals on Leadership and how we separate leadership from management. He presented with enthusiasm and earned the respect of our administrators with his knowledge and experience. Kevin presents with energy and excitement. He knows his stuff. We will continue to call upon Kevin in our efforts to change the way we look at leadership in light of the federal mandates of No Child Left Behind. I would highly recommend Kevin Miller to other school districts interested in motivating employees and developing strong leaders."
Kirk L. Sitterud Emery County School District

"Kevin was our keynote presenter at our corporation's annual convention at Clearwater, Florida. His presentation on ‘Lessons in Leadership’ was dynamic, powerful and drove home to our managers the key differences between leadership and management. He provided us with many keys to determine if we were truly visionary leaders, and really fired up our team to become better at what we do. I was totally pleased with the results."
David Hoggan, CEO, Petragon Corporation, Kansas City, MO

"Kevin Miller speaks so powerfully, with such confidence, and is so interactive, you know this is how the guy got where he is. There is no doubt that he exceeded our expectations. We had numerous attendees ask for a reappearance after his superb keynote presentation on stress management. We feel fortunate to have had a chance to hear him."
Marianne Fowers, program coordinator for 15th Annual Partners in Business Conference, sponsored by numerous corporations and Utah State University

"Kevin Miller's presentation on ‘Toward Powerful Training: How to Effectively Train Adult Learners’ that he gave at ISPI-Utah's June meeting was a great living example of practicing what you preach. The presentation was a pleasure to participate in because Kevin applied the adult learning principles so well that it is now an example that is firmly etched in my mind. I would highly recommend Kevin as a speaker and a presenter."
Jeff Sharp, President, Utah Chapter of International Society for Performance Improvement

"I invited Kevin to help me train my school principals on the art and science of effective leadership, and how they can become true, visionary leaders of their schools and not simply managers. I was delighted with the two workshops he presented. He not only inspired the principles, but he brought us a number of excellent tools to help us achieve our goals."
Tom Devlin, Superintendent, Fort Leavenworth, Kansas School District

"We invited Kevin to be a keynote presenter on Stress Management for our annual conference. He riveted the audience with his dynamic presentation style and the numerous ‘hands-on’ skills he guided the group through. It was powerful, interactive, humorous and completely useful. I couldn't recommend him more highly to any organization needing a powerful presenter. We hope to use him again."
C. Neil Jensen, Utah Pharmaceutical Association, Provo, Utah

"Some individuals appear to have been born with the ability to teach-Kevin is one of them! Kevin utilizes a wide range of teaching methods and tools to assist his students. This enables him to address the diverse learning style needs his learners bring to the classroom. He makes it a point to connect personally with each of his learners. Kevin carefully balances challenge with support. While concerned with delivering course work creatively, he also knows a good instructor must first have a firm foundation in the content area. Kevin Miller is an outstanding educator."
Dr. Cheryl Polson, Associate Professor, Kansas State University

"I have never worked with anyone who is more effective at anticipating needs within an organization and who so effectively goes about solving them. Kevin has a very strong capacity to motivate and inspire others to perform well. He is extremely sensitive to the unique needs of others, understands the change process in individuals and organizations, and can move people into new areas of interacting and producing. He is a superb trainer who has the capacity to clearly communicate ideas and skills to others. He designs creative training materials in is creative in engaging those whom he trains. Most importantly, he gets people to change their behavior after participating in one of his training sessions."
Dr. Donald D. Deshler, Director, Center for Research on Learning, University of Kansas

"Kevin presented his outstanding customer service seminar series throughout a number of commissaries here in California. The sessions were conducted at Edwards AFB, Los Angeles AFB and March ARB. Approximately 90% of the personnel within this zone took advantage of this outstanding training. Separate Customer Service classes were conducted for management and non-management personnel to better key in on key topics and issues, and to allow non-management personnel to more speak freely. Outstanding feedback was provided after each session and Mr. Miller left working tools at each site and with each participant to continue the focus and best practices to maintain outstanding Customer Service after completion of the training. Each group actually went into the host store to point out things being done in an outstanding manner, as well as areas where improvement was needed. This was an effective training tool and very beneficial for the stores which hosted the training. The Leadership sessions were also outstanding and motivational. Mr. Miller is in tune with the needs and special demands of the Commissary business and tailors the training to help us improve, gain new insights and insure everyone has a renewed appreciation for the importance of our jobs. Even long term managers who thought they had seen and heard it all came away with a renewed sense of understanding, pride in their mission and motivation. Mr. Miller has a long list of instructional topics and tries to tailor the training to deal with current concerns and direction of the agency he is working with. I received nothing but very positive comments from the manager and employees who attended the various training sessions. We were very pressed for time but Mr. Miller was very flexible and adjusted training sessions at various locations and times to better accommodate our needs and insure maximum participation with minimal disruption of our day to day business. He also makes himself readily available after completion of the training to ALL participants in the event they have any unanswered questions or need help with implementation of the concepts covered. Mr. Miller is a true professional who does an outstanding job and cares about the people who he comes in contact with. His insights as a former military officer and current commissary shopper also lend credibility to the manner in which he gets his training across. Simply outstanding!"
Mr. Robert Varela Zone 18 Manager Defense Commissary Agency, US Government

"I was delighted with Kevin's keynote presentation on leadership that he gave at our annual company seminar. His tremendous energy and skill as a presenter inspired our managers with the desire to become better leaders. I heard numerous positive comments from our participants, who are eager to hear from him again."
Scott Peterson, President, Life and Safety Corporation

"Payson City recently completed a training course from Kevin Miller that had the effect of rekindling the positive moral of the employees and created a dedication to customer service that will remain with us for a long time. Kevin was able to relate with the diverse needs of a full service organization and provide meaningful insights of how each of us can be more customer friendly. Kevin brings with him some great written and reference information that can be used time and again as a refresher course or as new employees are hired. We hope to continue with more extensive training in the future. If you have any questions about the training or Kevin as a trainer, please feel free to contact me by calling (801) 465-5209 between 8:00 a.m. and 5:00 p.m. Monday through Friday."
Andy Hall, Payson City Manager

"Thank you for your outstanding Customer Service Training Seminar, especially for the Management portion of the two-day training. You gave us a number of ideas and tools to better our customer relations and most, if implemented, would be of little cost to our community. Your manner of presentation was very good. You added a little spice to keep our attention and to drive the message home. Everyone who attended gained knowledge and understanding and hopefully the patience required of civil servants in their quest to provide excellent service. If my recommendation is an asset to your developing relationship with other cities in search of your expertise, please feel free to use this letter as you see fit."
Bernell C. Evans, Payson City Mayor

"Thank you for the wonderful presentation you delivered to our staff. We are starting to get in the evaluation forms, and all of them have mentioned they would love to have you back. You really HELD the audience, and they all commented on how uplifted they felt and charged up to take on the year!!! On the first day of school, the teachers in one of our K-6 buildings were spraying orange-scented oil and playing Bach in their classrooms. One teacher called me and said the students spoke more quietly, and the entire atmosphere was more calming."
Vonnie Ackermann, Staff Education Coordinator, Meade School District, Sturgis, South Dakota

"I was in the audience in South Dakota for your presentation to the teachers and administrators of Meade School District, and enjoyed being energized by your presentations. I especially liked the fact that you addressed the needs of the people in the audience as well as giving them specific things they could do with the young people they work with. I am preparing for a couple of presentations I have to do and am having such fun finding appropriate humor to 'relax the mind and prepare (their) minds for learning.' I left your sessions feeling excited and joyful about the year ahead as well as personally challenged."

"The ‘Extraordinary Leader’ course took the guesswork out of leadership for me. The remarkably new research helped me to pinpoint the right growth opportunities and custom build a plan of attack for me. If you really want to know how to propel yourself over the top and gain skills you will use your whole life long then I recommend you take the ‘Extraordinary Leader’ challenge."
Christopher Peck, Vice President Sales & Marketing, Blast Through Learning

"I’ve worked for two training companies this past decade, so I’m speaking from experience when I say the ‘Extraordinary Leader’ leadership training concept is truly cutting edge. I’ve viewed many courses that claim to be new, but the ‘Extraordinary Leader’ is the only one that can live up to that claim."
Christopher Peck, Vice President Sales & Marketing, Blast Through Learning

"It is my opinion that leadership is the most critical factor in having and maintaining a competitive advantage in today’s business climate and it is imperative that you have great leadership in the organization if you expect to sustain profitable growth. The 'Extraordinary Leader' is a well researched program that goes beyond speculation and theory of what a leader is and does. It puts a science to the process of identifying and developing leadership. I appreciated the emphasis that was given to the importance of working to improve the strengths of the individual rather than focusing on the weaknesses and also the powerful influence that one has if you are good in just three of the sixteen leadership competencies. It was very insightful to learn how the competency companions were used to increase your leadership abilities which leads to greater effectiveness and productivity. I was additionally impressed with the non-linear development that moved you from a good leader to a great leader. I would highly recommend this workshop to anyone who is seeking to improve their leadership skills or for anyone who is responsible for the development of leadership in their organization."
Ed Teal, Vice President, RC Willey, Inc., Salt Lake City, Utah

"The ‘Extraordinary Leader’ course took the guesswork out of leadership for me. The remarkably new research helped me to pinpoint the right growth opportunities and custom build a plan of attack for me. If you really want to know how to propel yourself over the top and gain skills you will use your whole life long then I recommend you take the ‘Extraordinary Leader’ challenge."
Christopher Peck, Vice President Sales & Marketing, Blast Through Learning

"I’ve worked for two training companies this past decade, so I’m speaking from experience when I say the ‘Extraordinary Leader’ leadership training concept is truly cutting edge. I’ve viewed many courses that claim to be new, but the ‘Extraordinary Leader’ is the only one that can live up to that claim."
Christopher Peck, Vice President Sales & Marketing, Blast Through Learning

"The Extraordinary Leader class was one of the most powerful and insightful programs I have ever attended. The 360 degree profile gave me deep insights into how others perceive me as a leader, and the course and follow-on coaching has paved an exciting path for me to follow in developing my leadership skills."
Ricardo Fuchs, Vice President Serv Corp, Inc.

"As a Human Resource Director, the Extraordinary Leader program has been a god-send. I was able to use the 360 degree feedback tool as a way to help each executive receive honest and effective feedback. The course was fascinating and helped us interpret the data and develop personal programs for improving our leadership. We are now using it as the foundation of an entirely new leadership development program. The personal one-on-one coaching by Kevin was particularly effective."
Christina Ichi, HR Director, Serv Corp, Inc.

"As our corporate training director, I have been delighted at the outcomes from the Extraordinary Leader Program. It has given us a whole new foundation for the development of our management team. The 360 degree feedback is allowing us to focus our training dollars on exactly what is needed, rather than the traditional 'shotgun' approach to leadership development. Don't let this program pass you by!"
Vera Lima, Orem, Utah