Bookstore Customer Service Survey

Bookstore Customer Service Survey

This is a sample of an online bookstore customer service survey that I can customize, load on my server, and provide to you as a link that you can distribute via email to as many customers as you wish. The data will flow into my server, where it will be tabulated, graphed and reported back to you in a .pdf report that you can use to evaluate and change your service program. The data will roll out separately for the various categories of customers in question one.
Contact me at 801-916-7433 for details.

1. First, please indicate what kind of bookstore customer you are by selecting one of these choices:

1: I am a student	2: I am a faculty member	3: I am an alumni of the college	4: I am an administrative/staff employee	5: I am a family member or from the community

2. The bookstore normally has the goods and services I expect

Disagree Strongly	Disagree	Neither Agree nor Disagree	Agree	Agree Strongly

3. I receive high quality, better than average service from the student employees

4. I receive high quality, better than average service from full-time staff employees of the bookstore

5. Student employees are polite, attentive and friendly to me as a customer

6. Full time staff are also friendly, attentive and caring to me

7. Student employees seem knowledgable about the products and services

8. And they seem to be well-trained in customer service policies and procedures.

Disagree Strongly	Disagree	Neither Agree nor Disagree	Agree	Agree Strongly

9. Your return policies are friendly and make-sense to me. Not too much red-tape

10. The bookstore environment is clean, pleasant and welcoming to shop in

11. The bookstore is responsive to my needs when I have to special-order something (leave blank if you've never done this)

12. Overall, I enjoy my bookstore visits and like to shop here

13. Faculty only: I receive the support I need for texts and other classroom support materials

14. The bookstore has enough of the unique clothing and goods branded for our school

Disagree Strongly	Disagree	Neither Agree nor Disagree	Agree	Agree Strongly

15. Parking and access to the bookstore is reasonably good

16. I like the marketing efforts: promotions, sales and special offers entice me to buy

17. The checkout experience is fast, fun and friendly

18. The bookstore stays up to date with new products and services

19. I have used the online bookstore shopping service

20. If so, I found the online store an attractive, effective tool for me

Disagree Strongly	Disagree	Neither Agree nor Disagree	Agree	Agree Strongly

21. The bookstore website is useful and informative

22. The bookstore telephone system is fast and effective

23. The store is basically a fun place to hang out, walk through and visit!

Please take the time to respond thoroughly and candidly to the following questions. No one will be able to connect your answers to you.

24. What goods or services would you suggest we add to the bookstore offerings?

25. What is the most frustrating and least-helpful policy or procedure to you (something we should STOP doing!)

26. How could we make the bookstore a more pleasant and competitive offer to you?

27. What is another suggestion, about anything, that you'd like us to consider as we strive to improve things?

28. What other message would you like to relay to the top leadership of our bookstore? (Thanks, suggestions, critiques, you name it!)