How Well Are Our Strategies and Activities
Aligned for Quality Performance?
Please complete
and submit online by _______________________
Instructions
to respondent: You’ve been asked to give
your honest and objective feedback about your healthcare organization. Your responses will be managed so that they
stay completed anonymous. The purpose of
this survey is to help your organization identify its strengths that it can
continue to develop and any weaknesses that can be reversed to better meet the
needs of the patients you serve and the employees who make up the healthcare
team.
We
are hoping that this survey will provide valuable information that can
facilitate improvements within your organization. The administration of your healthcare
organization has asked that this survey be conducted so they can better
understand how the members of the healthcare team feel about various aspects of
the organization and to identify ways to make patient care delivery systems
better. This process recognizes that the
people who understand those systems best are those, like yourself, who have to
work within them every day.
For
each statement please click the box that best represents your feelings. Once you have completed the survey simply
click the submit button on the bottom.
The data will be anonymously tabulated into averages and graphs and a
final report will be created. Thank
you!
We Have the Right
Folks...
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1. We're hiring the right people who have the right skills and fit for our healthcare organization. |
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2. We're properly developing and training new employees to meet our changing position requirements. |
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3. We treat one another with dignity and respect: I feel my ideas, thoughts and feelings are respected and listened to. |
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4. Our organization makes it possible for people to challenge their abilities, increase their knowledge through learning, develop new skills, and stretch themselves "just right". |
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5. We make it possible and smooth for the right people to get new positions or promotions. |
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6. We are promoting and retaining the right folks: those who step up and take the ethical lead instead of complaining, pointing fingers or waiting for others to take the first step. |
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7. Our entire healthcare team knows, understands and embraces the vision, mission and values of our healthcare organization. |
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Doing the Right
Work...
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8. My work makes good use of my skills and abilities. |
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9. My work responsibilities and expectations are clearly aligned with the vision, mission and values of the organization. |
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10. Delegation is effective: work is distributed clearly and fairly among all team members so a few don't "burn-out." |
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11. Our focus is always on doing the right thing first: we focus on meeting the needs of the patients first. |
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12. I clearly understand my role in making the organization's strategic plan successful. |
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13. I clearly understand and personally embrace my role in meeting the needs of the patients and community we serve. |
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For
the Right Reasons...
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14. The values of our healthcare organization are evident in our everyday practices. |
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15. I feel comfortable that we "walk the talk" with our mission and values. |
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16. People in our organization consistently put the good of the patient above their own personal aspirations, egos, and pride. |
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17. Our individual and organizational ethics reflect the goal of excellent patient care. |
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18. Our organization uses patient and community feedback to improve quality and service. |
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19. Our organization emphasizes the importance of high quality, patient-focused service. |
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In
the Right Structure...
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20. Our structure allows me to work effectively and efficiently with the right people. |
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21. Our patient care system is smooth: outdated and unnecessary steps are eliminated or redesigned to promote efficiency, effectiveness and better patient service. |
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22. We can get our work done without encountering excessive bureaucracy and redundancy. |
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23. Our systems give us the right knowledge, skills, expertise, and resources to best serve our patients and community. |
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24. Our reporting makes sense: the current reporting system facilitates effective patient care delivery and problem-solving. |
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25. Current policies, procedures, and operational systems support the organization's values and ethics at every level. |
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26. Our systems allow me the opportunity to influence policies and decisions that affect my work. |
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27. Change is normally smooth and well organized: our systems support effective change. |
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28. We've removed the "Stop Signs to Progress" by avoiding attitudes such as, "That's not the way we do things here, "or "We've tried that before." |
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29. "Intelligent risk tasking" is encouraged in our organization as part of "opportunity hunting" for better and new ways of delivering high quality care. |
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With
the Right Information...
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30. The information I need to be effective in my role is easily accessible and readily usable. |
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31. Our organization has an effective system for sharing new information. |
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32. We are kept clearly informed about change within our organization to minimize the negative impact on patient care and the "quality of work life". |
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33. Meetings are effective: short, helpful, and help us do the right work right. |
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34. I receive adequate instruction and mentoring to excel in my job. |
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35. Our organization clearly supports a "No Surprise Rule" when it comes to information sharing. |
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36. I see little evidence of information-hoarding and "information power brokering." It is just not tolerated! |
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Working in Friendly
Processes...
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37. Our processes generally make sense: the steps for activities I am responsible for are clear and understandable so I do not waste time struggling to do it right. |
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38. Top-down communication is clear: I feel I know what is going on. |
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39. Our systems promotes good lateral communication among members of the healthcare team. |
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40. Problem-solving focuses on "what is right" and not "who is right". |
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41. We coordinate and cooperate well across disciplines and departments to meet patient care needs. |
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42. I am encouraged to find better ways to do things and empowered to implement those changes that do not deviate from requirements imposed by outside regulators. |
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43. Conflict and disputes are effectively resolved in a manner that minimizes obstacles to our effectiveness and quality patient care. |
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44. Others listen to me: listening is a highly-valued quality for the members of our healthcare team. |
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45. We get regular and timely feedback that passes the TIPS test: Timely, Individualized, Productive and Specific |
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46. Things are fair here: policies, procedures and rules are applied fairly and consistently. |
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47. We work well as teams: teamwork is a clear performance expectation in our organization. |
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48. I have the opportunity to be creative and innovative in my role. |
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49. We get fired up and excited about positive things. |
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50. We adapt to change well: we receive the support needed to implement change and its implications to our roles. |
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For
the Right Rewards...
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51. Our leaders and peers try to "catch people doing things right" and recognize them for it (rather than just looking for the negative). |
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52. "Quality of work life" is a clear priority in our organization. |
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53. I feel appreciated at work when I strive for excellence and am committed to our patients. |
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54. We hold people accountable for doing their jobs and no one has to pick up the slack of others. |
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55. People feel safe to make mistakes because mistakes are treated as development experiences with the focus on what can be learned and not the fact that it failed. |
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56. We are having fun at work. I like the feeling here. |
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57. We celebrate enough as a team, which helps create a family/team feeling. |
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In
Summary...
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58. I would recommend this organization to a friend as a good place to work. |
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59. The overall quality of care that is delivered in this organization is excellent. |
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60. This organization is highly respected in the communities that we serve. |
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61. I encourage people I know to come to this organization for healthcare services. |
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62. What do you like best about our healthcare organization? |
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63. What is the one work-related thing that keeps you awake at night or that frustrates you the most? |
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64. If you could select one thing to work on to make your healthcare organization better, what would that be? |
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65. What other comments or suggestions do you have to improve our team and organization? Please be candid and provide as much detail as you'd like. |
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