Bookstore Management Survey

Bookstore Management Survey

This is a sample of an online survey (www.visionbound.com/leadsurvey.htm) that can be modified and distributed to all the full-time and student leaders in your bookstore. The results flow into my server and are anonymously tabulated, graphed and reported back to you in a .pdf file. The data is separated out by full-time and student responses so you can use the same instrument to assess the development needs of both groups. We can then customize a training program that exactly meets the needs of each group. Direct questions to me at 801-916-7433. Kevin R. Miller

1. First, please indicate your position in the bookstore by selecting one of these choices:

1: I am a full time manager in the bookstore	2: I am a student in a leader position

Please rank from 1-5 how much you'd like to receive more training on:

2. Resolving conflict (team and interpersonal)

1: None	2: Little	3: Half	4: Mostly	5: Extremely

3. Communicating more effectively: assertiveness, active listening, understanding communication styles in self and others

4. Delegating: how to delegate better to others

5. Managing stress in self and in team

6. Becoming an effective leader: understanding more what leadership is and what great leaders do

7. Gaining respect from the students I lead

1: None	2: Little	3: Half	4: Mostly	5: Extremely

8. Creative problem solving and creative thinking

9. Improving meetings: how to lead and conduct effective and productive meetings

10. Working with difficult customers

11. Customer service: how to really deliver extraordinary service

12. Motivating and empowering others in my team

1: None	2: Little	3: Half	4: Mostly	5: Extremely

13. Teamwork: building and improving teams

14. Dealing with difficult personalities, co-workers and people

15. Working with my boss: how to be more effective in our working together

16. Selling skills: becoming a more effective salesperson

17. Managing and improving others' individual performance: how to do performance appraisals and coaching meetings

1: None	2: Little	3: Half	4: Mostly	5: Extremely

18. Retailing skills: more about the world of retailing and how it operates

19. More product training: I need to know more about what we sell

20. Planning and navigating change: leading others through change

21. Cross-gender communication and work styles: how to understand, communicate and work better with the "other" gender

22. Improving office communications

23. Managing my time better, and helping others manage their time

1: None	2: Little	3: Half	4: Mostly	5: Extremely

24. Crucial Conversations: how to handle tough, crucial, emotion laden conversations in order to get to better results

25. Managing projects: how to plan, direct and see-through large and small projects

26. Coaching, mentoring and counseling others in work performance

27. How to give more effective presentations: how to be better "on my feet" as a presenter

28. Train the trainer: how to become a more effective trainer of both hard and soft skills

1: None	2: Little	3: Half	4: Mostly	5: Extremely

29. Tracking actions staying on top of all that is going on

30. Interviewing job applicants: how to conduct job interviews

31. Networking: how to create and maintain a professional network

32. Initiative: how to show the right kind of initiative

33. Improving work processes: ways to make work flow more effectively and efficiently

1: None	2: Little	3: Half	4: Mostly	5: Extremely

34. Followership: how to be a more effective team player and follower

35. Assessing yourself as a leader through 360-degree leadership profiles

Please indicate how much you agree to the following statements. Remember all information is anonymous

36. I consider training and development opportunities as an important benefit of employment

Disagree Strongly	Disagree	Neither Agree nor Disagree	Agree	Agree Strongly

37. I feel that I have been adequately trained and prepared for most of my job requirements

38. I would like to receive internship or academic credit for the time and effort I spend as a manager

39. I like the idea of having regularly scheduled seminars and professional development opportunities

40. I believe training sessions should be regularly scheduled each month rather than on an ad-hoc basis

Please take the time to respond thoroughly and candidly to the following questions. No one will be able to connect your answers to you.

41. What other topics would you be interested in learning as professional development? What job or interpersonal skills do you want to improve?

42. What is the most frustrating thing you encounter as a manager in our bookstore?

43. If you had a magic wand and could fix just ONE THING in the bookstore what would it be?

44. What is another suggestion, about anything, that you'd like us to consider as we strive to improve things?

45. What other message would you like to relay to the top leadership of our bookstore? (Thanks, suggestions, critiques, you name it!)