"Real leaders do not deny, ignore or repress conflict, but rather see it as an opportunity. Once everyone sees it that way they are ready to exchange their combative stance for a creative posture, because they don’t feel threatened, they feel challenged." --Warren Bennis

Course #5

From Conflict to Synergy: Resolving Interpersonal and Group Conflict

Is conflict good or bad? What is conflict and how is it a valued member of your team? Are you experiencing conflict with important people in your life? How can we shed our old paradigms about conflict and turn it to a positive force in our lives and organizations? This workshop helps you learn and practice proven techniques for resolving conflicts and turning conflicts into challenging opportunities for growth. I use interactive group discussions and role-playing to demonstrate the five basic styles of conflict resolution. A must for anyone who wants to improve their communication and problem solving skills!

Not only that, but this workshop is a lot of fun!

DESIRED OUTCOME
More peaceful and effective relationships in the office and personal settings as participants master the skills of effective conflict management and negotiation.

KEY CONCEPTS
The positive and negative sides of conflict; identifying sources of conflict; the five conflict resolution styles; validating others to reduce conflict; using assertive communication to resolve conflict; feeling confident in entering and negotiating conflict; three basic principles and a model for conflict resolution.

LENGTH
2-4 hours, depending on what outcomes are desired. Two hours are sufficient to cover and practice the skills. Four hours enable deeper learning and practice and working on specific issues.