I offer you a wide selection of workshops that can be custom-designed to meet your specific needs. These workshops can be taught singly, or grouped together in longer sessions or in retreats and conferences. This page shows a list of topics. To see a complete description of a topic, simply click on its title.

Title No. Brief Description Customers Only Want Two Things: Delivering exceptional Customer Service 1 Providing truly extraordinary customer service and recovering from service errors. A fun and paradigm-changing session perfect for service providers at all levels. Taming the Silent Killer: Managing Personal and Workplace Stress 2 Presents effective tools on how to identify and manage stress in the workplace and at home, including biofeedback. VisionBound: Detecting and Connecting to a Powerful Mission 3 Guides a group through developing vision, values and mission statements. An excellent workshop that brings new vision and energy to any organization. Extraordinary Leadership: Principles and Practices of Effective Leaders 4 Teaches the differences between management and leadership and the five key practices of exemplary leaders. Great for leaders at all levels. From Conflict to Synergy: Resolving Interpersonal and Group Conflict 5 Builds skills in resolving interpersonal and group conflicts using a powerful model, examples and role-playing. Power Down!: Effective Delegation 6 How to master the steps and skills of effective delegation to increase the effectiveness and morale of your workforce. Of One Heart: Building Effective Teams 7 Improving the cohesiveness, identity and effectiveness of teams, including team-building & creating self-directed work teams. Turn ‘Em On!: Motivating and Rewarding People and Teams 8 How to motivate, reward and empower others to bring out the best in them. How to create a positive, motivating environment Toward Powerful Training: Understanding and Facilitating Adult Learning 9 Understanding and facilitating training and teaching of adult learners. Includes how to assess training needs and design and present powerful, effective training in any setting. Ideal for trainers, training designers and teachers of adults at all levels. Fear Not!: Planning and Navigating Change 10 Planning for, and successfully navigating change in your organization. Great for any team undergoing or facing rapid change. Of One Mind: Improving Interpersonal Communication 11 Mastering skills of communicating clearly and assertively, rather than aggressively, passively or passive-aggressively. Born Free!: Managing Personal and Organizational Time 12 Effective tools and techniques for managing both personal time and organizational time. Quit Juggling and Start Pitching!: Living a Balanced Life 13 Tips and techniques for balancing our family, personal and professional lives for happier, less stressful living. Zapping Up Your Meetings 14 How to plan and execute effective, shorter and less-frequent meetings. The Four Horsemen: Coaching, Mentoring, Counseling and Confronting 15 How to coach, mentor, and counsel those you lead to help them increase personal growth, communication and productivity. Included are skills on how to confront when all else fails. Dealing with Difficult Personalities 16 How to understand and work with seven types of chronically difficult personalities. Ideal for understanding difficult customers as well as office personalities. Now Hear You: Becoming a Powerful Listener 17 Improving active listening skills as an essential part of better communication. Decide Right!: Improving Decision-making 18 Making more effective and timely decisions increases your productivity and reduces stress in self and others. Right On Time: Managing and Tracking Projects 19 Managing projects more effectively, from conceptualization through follow-up. Out of the Box: Creative Problem Solving 20 Enhancing the creative thinking and problem solving of individuals: learn how to crack those tough problems you face. Knock ‘em Dead Presenting: Presentation Skills for Everyone! 21 How to plan and present effective training and powerful presentations. Great for any presenter. Unleash the Power: Managing Individual Performance 22 Managing the performance of others through performance appraisals and other techniques. Round Pegs, Round Holes: Interviewing and Selecting the "Right Hire" 23 How to conduct effective job interviews with potential employees.   24   Crucial Conversations: Tools for Talking When Stakes are High 25 This outstanding two day seminar based on the New York Times bestseller Crucial Conversations. Learn how to work through those crucial conversations that occur when stakes are high, emotions are strong, and opinions differ. SUPERSelling 26 Provides powerful sales training skills to both new and experienced sales-persons and even non-sales personnel. Teaches fun and non-invasive techniques for selling. Also helps retail sales-persons become comfortable in suggesting additional items to shoppers. Title 27 Description Title 28 Description Title 29 Description