The Driving Need

Winning loyal customers is one of your greatest drivers of your success.  Loyal customers do four things

1) They come back,
2) They buy more or use more of your services,
3) They care enough offer feedback and suggestions, and
4) Most importantly; they refer others!  It is not enough to merely satisfy your customers when your competitors already are….

it is how you leave them feeling that wins loyalty.

The Problem

We believe that everyone in your organization is responsible for creating loyal customers. While support staff may not be working day-to-day with your customers, their interactions with colleagues and managers can snowball and impact how they work with your customers. As a result, everybody in an organization must work together to create a fantastic customer experience.

Our Solution

Our dynamic program will instill your entire staff with new and practical ideas for how to win customer loyalty in every interaction and it also improves the culture of your team. The seminar can be offered live or virtually and is packed with powerful tips and tools, including our deck of customer loyalty Hot Tip Cards, each one containing one tip on how to win loyalty in every interaction.    Typically, this is a four-hour program that can be delivered in sections.  It is also soon to be available for pre-recorded sessions through our Gateway

The Problem

We believe that everyone in your organization is responsible for creating loyal customers. While support staff may not be working day-to-day with your customers, their interactions with colleagues and managers can snowball and impact how they work with your customers. As a result, everybody in an organization must work together to create a fantastic customer experience.

Our Solution

Our dynamic program will instill your entire staff with new and practical ideas for how to win customer loyalty in every interaction and it also improves the culture of your team. The seminar can be offered live or virtually and is packed with powerful tips and tools, including our deck of customer loyalty Hot Tip Cards, each one containing one tip on how to win loyalty in every interaction.    Typically, this is a four-hour program that can be delivered in sections.  It is also soon to be available for pre-recorded sessions through our Gateway

This program based in part on Kevin’s book, Customers Only Want Two Things: Winning Loyalty in a Competitive World.   

If you would like us to deliver a one-hour webinar introduction to this program, contact us at info@visionbound.com

Watch Customer Only Want 2 Things in Youtube

We provide free online classes in youtube

Build Winning Teams

From Great Teams Come Great Results

The team is the fundamental unit of corporate organization. They are small enough to affect real change quickly, but large enough to make a real impact. As a result, we believe an intense focus on teams throughout your organization can help to reinforce and perpetuate a culture of customer loyalty.

Build on individual training

After you have trained the individuals in your organization, the next step is to reinforce that training by focusing on your teams. Initial trainings and initiatives can often peter out after a few months without the proper follow up and reinforcement.

Form your next generation of leaders

The time to train your future leadership is before they ever get in a leadership position. By working with your teams on core concepts, you are helping to solidify the future of your company.

Instill Inspiring Leadership

Leadership is the Greatest Force Multiplier on the Battlefield

The job of a leader is to inspire an organization to reach greater heights. As you are looking to improve the loyalty of your customers, there is no greater return than to invest in creating strong leadership that can guide your company and truly make you better than the sum of your parts.

Build on individual training

After you have trained the individuals in your organization, the next step is to reinforce that training by focusing on your teams. Initial trainings and initiatives can often peter out after a few months without the proper follow up and reinforcement.

Form your next generation of leaders

The time to train your future leadership is before they ever get in a leadership position. By working with your teams on core concepts, you are helping to solidify the future of your company.

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