Kevin R Miller

CEO of Visionbound International

“Management is power over people; leadership is power with people. An effective leader does not put greatness in individuals but elicits it from them—the greatness is inherent in the individual. As such, leadership is the greatest ‘force multiplier’ on any battlefield.”

Dr. Stephen R. Covey described Kevin R. Miller, as an “extraordinary teacher” with a “unique combination of character, competence, and enthusiasm.” His engaging style motivates participants throughout the United States as well as in international settings.

Clients appreciate his broad range of experience. As a former Army officer, he observed first hand the power of leadership as a “force multiplier.” He understands the need for strong leaders in today’s challenging world. He is committed to use best practices and practical tools to help people make the genuine changes necessary to become great leaders.

Kevin brings a wealth of experience to his clients. He is a retired active-duty Army officer. He served as a company commander in the 7th Infantry Division and held many staff positions in Europe and the United States. Added to his military service, in 1995 Kevin founded his own consulting company, VisionBound International, Inc. VisionBound has worked with public, private and education clients worldwide helping them improve leadership, communication, and customer service skills.

Kevin co-authored Customer Service Strategies that Really Work with other experts in 2002 and is considered an international expert on customer service.

Kevin’s clients represent a broad, cross section of industries including K-12 and higher education, federal, state and civic government, military, health-care, education, aerospace, oil and gas, automotive, retail and technology. He has been working effectively with clients, representing a number of branches of the military, as well as law enforcement agencies and a variety of public and higher educational institutions. He is also a successful keynote presenter and has presented to his energetic programs to audiences large and small.

Kevin has earned three M.S. degrees—one from Utah State University in secondary education, a second from Kansas State University in adult and continuing education, and a third from the Command and General Staff College in strategy and operations. He holds a B.S. in business management from Brigham Young University.

Kevin and his wife Denise live in Springville, Utah. They have four children and six grandchildren. Kevin likes to travel and enjoys gardening. He is active in various community and church activities.

Beau Sorensen

Senior Consultant

Beau has over 20 years of experience in healthcare. He has been Administrator of Advantage In-Home Care and has served in many capacities at First Choice Home Health & Hospice, including Director of Operations, CFO, COO and CEO. While at First Choice, he has extensively used the VisionBound system to lead change in his departments and throughout the company. As a result of these efforts, First Choice’s clinical outcomes went from the 33rd percentile to 99th percentile in 2 years while saving over $1 million annually in extra overhead costs.

Beau is an expert in software systems and has worked with Allscripts to beta test and develop major new features in their Homecare application, including integrations that allow for a fully electronic medical record. As a result of his efforts, First Choice led all home health and hospice agencies nationwide in adopting a fully electronic chart.

Beau has been actively involved in the home care and hospice community, serving as Legislative Director and President for the Utah Association for Home Care and serving on the Home Health Financial Managers Association Workgroup.

Beau has also had extensive experience in politics and advocacy, serving as a Legislative District chair, vice chair, and education chair in the Utah Republican Party. He has advocated for home health and hospice on Capitol Hill in Washington, DC and in Utah.

Beau is an expert presenter, and has given keynote and breakout addresses at conferences nationwide, in addition to teaching multi-day seminars as the sole presenter.

Beau’s hands-on experience with the VisionBound system will provide participants with the real world knowledge and expertise they need to drive change throughout their companies.

Beau has lived and worked in Japan in addition to his home state of Utah which has given him a global perspective on business and healthcare.

He currently lives in Provo with his wife Rachelle and their four children.

Brian Inkley

Senior Consultant

Bryan’s varied background in human resources, training, leadership,
management operations, and customer service within health care,
sports/entertainment, banking, merchant services and manufacturing, give
him a depth and breadth of experience over the past 26 years. From a
small start-up credit card processing company to working for the Utah Jazz,
Bryan’s experience is what sets him apart as a leader in employee
relations, leadership, and human development.

Leading out and standing up for employees will always be his main focus
and mission. Leading and developing employees is his passion, because it
helps employees love their job, which reduces friction and confusion, and
creates a culture of unity and engagement, without engagement comes
underperformance. That is why his favorite quote is: “Only three things
happen naturally within an organization, Friction, Confusion and
Underperformance, everything else Requires Leadership.” (Peter Drucker)
Requiring leadership and looking for ways to ensure employees have the
tools and skills necessary to contribute each day should be the focus of
every leader. Bryan demonstrates his capacity to lead each day, by helping
employees remain centered and focused on creating customer loyalty and
constant improvement while achieving the overall mission of FireFly, to
“improve people’s lives”.

Bryan is a graduate form Weber State University with a Bachelor’s degree
in Business Management and a Master’s degree in Organizational
Management from the University of Phoenix.
Bryan lives in Draper Utah with his wife Michell and family. He enjoys
lacrosse, fly fishing, golf, camping, and being outside with his family, and
especially his two grandchildren.

John Norton

East Coast Director of Visionbound International

John Norton’s mission statement reads “to live with integrity and make a difference in the lives of others.“ He has sought to live up to these principles since graduating from West Point in 1970.

John’s army career included combat tours in Vietnam, border patrols and commands in Europe, serving as a Battalion Executive Officer and Brigade Operations Officer, ROTC Professor of Military Science, and serving in the Defense Intelligence Agency.

Upon his retirement from the military in 1992, John has worked as a Senior Consultant and facilitator for the Franklin Covey; Deputy Project Manager for the World Bank; Director of Learning and Innovation, Adjunct Professor for International Business, Senior Consultant at Shenandoah University; and Senior Vice President and Director of Human Resources for First Bank. His clients have included Rubbermaid, Trex, Lear, Poly One, and the Russian Ministry of Energy.

John has also served as the Lead Facilitator for the Department of Defense Executive Leadership Development program (ELDP) training and graduating over 180 DoD managers over the three years. In July 2017 he began work as the East Coast Director and Senior Consultant for VisionBound™ International, and has been working to introduce their leadership, team building and customer loyalty programs on the East Coast.

He currently serves as the Chair for Shenandoah University’s Center for Public Service and Scholarship, Board Member of the West Point Society of Northern Shenandoah, and Treasurer of the National Pathfinder Association.

John holds Master of Arts degrees in International Relations (MAIR) from the University of Southern California (USC) and in Organizational Behavior (MAOB) from Brigham Young University (BYU). In addition to the United States Military Academy, he is a graduate of the Command and General Staff College, and the Army War College.

He feels his greatest work, however, is within the walls of his home, where he and his wife, Cindy, are the proud parents of seven wonderfully engaged young adults, ages 30 – 40 (which includes an “adopted” Russian daughter), and 16 grandchildren. He believes very much in “Carpe Diem” and lives his life to make a difference every day!

Max H Cropper

Executive Director of Digital Learning of Visionbound International

Max H. Cropper is VisionBound’s Executive Director of Digital Learning and an award-winning instructional design consultant with many years of experience. He has a master’s degree in Instructional Science from Brigham Young University and a Ph.D. in Instructional Technology and Learning Sciences from Utah State University. His dissertation provided reliability and validity evidence for M. David Merrill’s 5-Star course evaluation rubric.

He has given many presentations and workshops on best-practice instructional strategy design, including a recent workshop with two of his doctoral advisors, M. David Merrill and Joanne Bentley.

Max has helped many organizations implement best-practice instructional strategies and evaluation, including: Morgan Stanley, USAA, EnDyna, the Office of the Secretary of Defense, the National Institute of Health, the DOI Bureau of Safety and Environmental Enforcement (BSEE), Lockheed Martin/FAA, the Veterans Administration, the USDOT Federal Motor Carrier Safety Association (FMCSA), Western Governors University, Utah State University, Parker Hannifin Aerospace Group, SHIM/Arrowpoint, NexOne/Southwest Research Institute (SwRI), Karta Technologies, US Air Force, Galton/Prometric, Geolux/Industrial Training Zone, University of Phoenix, TestOut, Shell Oil, Macromedia, Oracle Corporation, Allen Communication, National Education Training Group (NETg), Franklin Covey, Novell, Darryl Sink/Hewlett Packard, Nu Skin International, The Church of Jesus Christ of Latter-Day Saints Family History Department and Church Education System (CES), Brigham Young University, and Nebo School District.

Dr. John Waters, Ph.D., Senior Instructional Designer, USDOT Federal Motor Carrier Safety Association (FMCSA) National Training Center (NTC) said, “As Testing Program Director, Dr. Cropper single-handedly led our approach to course development into the 21st Century by introducing scenario-based testing into our most requested training course, Commercial Motor Vehicle Criminal Interdiction (CMVCI). This training has become the model for course development here at NTC.“

J. Lynn Jones

Executive Director, Education Division

J. Lynn Jones brings 37 years of public school teaching and administrative experience to the VisionBound team. Besides many years of services as a teacher and principal, J. Lynn has also been a district level administrator supervising Special Education, Title I and a variety of other federal programs.

J. Lynn is a Certified Trainer in Crucial Conversations®, Crucial Accountability®, Influencer Training®, and Change Anything™ Training and in the VisionBound Customers Only Want 2 Thngs. He has extensive experience introducing and teaching these skills to employees in school districts, charter schools and education settings. Clients continually praise J. Lynn for his ability to help them address real-life education challenges with an engaging and personable approach. He uses personal examples and is very conscious of his audience. He shares meaningful stories and relevant content in a thorough and productive manner. When people finish training with J. Lynn, they feel empowered to make change happen. J. Lynn has also worked with many school boards, school faculties, and school support teams to enhance the education customer experience.

In addition to his experience as an educator, administrator, consultant, and trainer, J. Lynn is a skilled presenter. He has delivered keynote speeches to a wide range of audiences at organizations such as the National Association of State Special Education Directors, Utah Association of Elementary School Principals, the Utah State Board of Education, Utah Association of Public Charter Schools and Brigham Young University.

J. Lynn received a bachelor’s degree in elementary education, a master’s degree in community school administration, and an educational specialist degree in public school administration from Brigham Young University. He was also recognized as Utah’s National Distinguished Principal and is a recipient of the National Milken Educator Award.

Fabrizio Ricciardi

Director of Operations UK and Italy

Fabrizio brings over thirty years of experience as a senior leader in the supply chain industry. He has held multiple leadership roles in global organisations across different countries which have given him a deep and clear understanding of leadership dynamics and behaviours.

He decided to follow a deeper call when, driven by his deep passion to helping people grow and develop, he embraced his vocation and became a professional coach. He is currently running a successful coaching business in the United Kingdom with clients all over the world. Fabrizio is a certified associated coach with the International Coaching Federation (ICF).

He has obtained a degree in Business Psychology and a diploma in transformational coaching at the Animas School of Coaching in London. 

Fabrizio has been a professional swimmer and a marathon runner. He plays the piano and guitar and enjoys singing. He is also an author with his three books published in the last 10 years.

Beatrice Wallace

Vice President Business Development/Client Relations VisionBound Africa

Beatrice has over 20 years of experience helping teams and businesses succeed in west Africa. Her areas of expertise include human resources, customer service, leadership development, and marketing.

Benjamin Forstner

Senior Consultant

Benjamin Forstner has been a student of human behavior for years, graduating from Brigham Young University with a degree in Human Development. Building on this foundation, he obtained a Masters in Business Administration with an emphasis in Organizational Behavior. He has devoted much of his time to understanding individual motivations, group dynamics, and how organizational structure guides success.

Benjamin was selected to start Advantage In-Home Care and served as its Administrator. Additionally, he has worked on the board of Teal’s the Deal Foundation, developing organizational structure, bylaws, and fundraising efforts. He currently sits on the Board for the Utah Association for Home Care as its Legislative Director and serves on the Scholarship Selection Committee for Executive Women International. For the past decade he has worked in Human Resources Management and Organizational Behavior. Currently, he is the Director of Human Resources at First Choice Home Health & Hospice.

While working as an HR Director at First Choice, he developed and implemented an onboarding process that raised the retention rate of new employees from 64% to over 91%. Benjamin developed and oversaw a major structural change that ultimately reduced staffing costs by 15%. He has since supported this organizational structure with an extensive educational program, leadership training, and performance management. By adhering to the structural changes Benjamin implemented, the company has recognized and maintained its lowest employee turnover rates.

Benjamin enjoys the outdoors and DIY projects. He enjoys self-development and education. He is married with two beautiful daughters who are the center of his life.

Melannie Denise Cunningham

Senior Consultant Diversity and Inclusion

For more than 30 years, Melannie Denise Cunningham has inspired audiences nationally and internationally as a trainer, storyteller and motivational speaker – sharing personal stories and life lessons about resiliency and living life to the fullest. Speaking from personal experiences as a government worker, community organizer, college administrator and entrepreneur, she connects with people on a level that motivates them to improve their own conditions. She has presented on topics surrounding diversity and inclusion, customer service and intercultural communications for companies such as State Farm Insurance, Key Bank, Washington State Department of Social and Health Services and more. Melannie is a popular presenter because she is versatile, “real,” and creates a positive, safe environment for participants to learn and grow.

Cunningham is President and CEO of the Cunningham Network, Inc. a public relations and marketing agency she founded that provides business development and media production services to community focused enterprises.

Since 2006 she’s served as Director of Multicultural Recruitment for Pacific Lutheran University(PLU) in Tacoma, Washington where she creates and executes strategy to help the university increase enrollment among students of color. In 2012, Cunningham received a Master’s in Business Administration degree from PLU with a focus on entrepreneurship where her study led her to develop an import/export venture to import food, wine and other commodities from Africa to distribute in the United States as a “trade in addition to aid” strategy for Africa’s social concerns. Her vision is to return profits to the African countries where she conducts business to invest in improving education and empowerment of women and girls. Cunningham has traveled 15 times since 1995 as an entrepreneur and humanitarian to various parts of Africa including South Africa, Malawi, Namibia, Swaziland, Kenya and Uganda.

Before PLU, Cunningham served in diverse capacities within local, state and federal government administration. She was Deputy Equal Employment Opportunity Officer to the U. S. Department of Navy and the EEO Officer for the City of Tacoma, Washington. She also served as Manager of the Materials Management Center for the State of Washington and with the U.S. Department of Commerce as a “Community Partnership Specialist” for the 2000 Census.

Cunningham sits on boards of several influential organizations, including Women of Vision, an NGO focused on improving the lives of women and children globally; and ClearChannel Radio Seattle the parent corporation that owns seven radio stations in the Puget Sound. She is an active member at the local and regional level of Delta Sigma Theta Sorority, Inc., a 100 year old public service sisterhood of over 200,000 college-educated Black Women, and has the distinct honor of being a founding member of the chapter at Washington State University (WSU). In addition to her MBA, she he holds a Bachelor of Arts degree in General Studies from WSU and a certification in Broadcast Production Technologies from Bates Technical College.

Enos Jonathan Raharja

Chief Technical Officer & Creative Director of Visionbound International

A Superman with multiple skills packed into one personality; among his extensive experiences in Creative Design, Marketing, and Hospitality are his top three core strengths.

Enos is highly skilled in technology, computers, and design. He is competent in Adobe Family software such as Adobe Premiere Pro, Adobe After Effects, Photoshop, Illustrator, and Adobe XD.

Enos also worked in Tourism / hospitality where he mastered skills in customer service and winning loyalty.

Enos attended several courses / workshop that has impacted his life and career including Customer Loyalty & Leadership Programs by Visionbound International in Manila, SEOCON 2020 in Jakarta, and the Online Digital Marketing Elite Masterclass by Denny Santoso.

His motto is: “Do What You Think you Can’t, Do What Others think You Can’t, and Seek Discomfort”

Enos enjoys Martial Arts, Travelling, and Culinary arts and is a Martial Arts Instructor. Several of his students championed at both national and international level tournaments. Enos studied Wing Chun Kung Fu in Jakarta & Hong Kong.

Enos is Pursuing a Bachelor of Applied Science from Brigham Young University Idaho with Computer Programming Major

Lalita Glory Paula

Director of Operations, VisionBound India

She is an accomplished and creative entrepreneur with an outgoing personality. Lalitha has a vast experience in Healthcare and marketing, especially in educational and corporate institutions in skill development programs. She currently serves as president for the BYU Management Society in India. She holds a double graduation, including a Diploma in personality development and holds nine different certifications on skills development, along with train the trainer certifications She loves singing, and reading books especially on spiritual topics. She loves to travel and interacting with people. She is the married mother of two daughters and lives in Hyderabad, India.

Rebecca Chir

Managing Director, VisionBound Asia and Cross-Cultural Director

Ms. Rebecca Chir graduated from BYU Law School and has more than 20 years of professional experience in mobile/internet industries and digital content markets.  She has proven abilities in creating and building innovative service models, and planning and operating varied mobile services.  She excels in managing and executing IP/copyright licensing, and designing and integrating new media technology applications. She serves as the Board Chairman of the Chinese Culture and Artistic Creativity Development Association and as Director of BYU Management Society in Taiwan.  Ms. Chir is devoted to promoting cultural creativity, sharing corporate ethics standards, and establishing worldwide networks. 

Ms. Chir is an energetic entrepreneur and has been hired by European, American, and Japanese companies for many years.  She realizes the importance of understanding and leveraging cross-cultures for business development and helps clients better integrate into different markets.